> For the complete documentation index, see [llms.txt](https://prodds.gitbook.io/prodds/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://prodds.gitbook.io/prodds/account/disputes-and-complaints.md).

# Disputes and Complaints

At Prodds, we are committed to providing a secure and enjoyable platform for all our users. We understand that, on occasion, you may experience issues or concerns regarding our services, and we value your feedback to help us improve. If you have a complaint, we encourage you to reach out, and we’ll work to resolve your concern fairly and promptly.

## How to Raise a Complaint

If you wish to make a complaint, please reach out via email at <support@prodds.xyz>.

## Information to Include

To help us process your complaint as quickly as possible, please provide:

* Your username on Prodds
* Your full name
* Detailed information about the issue or concern

## Resolution Process

1. **Initial Review:** Upon receiving your complaint, it will be assigned to a dedicated member of our Customer Support team. We strive to acknowledge and respond to all complaints within 72 hours.
2. **Escalation:** If you are not satisfied with the initial response, you may request an escalation. A senior team member will independently review the case and work towards a fair resolution. This response will be considered Prodds’ final decision.

Your satisfaction is important to us, and we are here to address any concerns that may arise during your experience on Prodds.


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