Disputes and Complaints
At Prodds, we are committed to providing a secure and enjoyable platform for all our users. We understand that, on occasion, you may experience issues or concerns regarding our services, and we value your feedback to help us improve. If you have a complaint, we encourage you to reach out, and we’ll work to resolve your concern fairly and promptly.
How to Raise a Complaint
If you wish to make a complaint, please reach out via email at support@prodds.xyz.
Information to Include
To help us process your complaint as quickly as possible, please provide:
Your username on Prodds
Your full name
Detailed information about the issue or concern
Resolution Process
Initial Review: Upon receiving your complaint, it will be assigned to a dedicated member of our Customer Support team. We strive to acknowledge and respond to all complaints within 72 hours.
Escalation: If you are not satisfied with the initial response, you may request an escalation. A senior team member will independently review the case and work towards a fair resolution. This response will be considered Prodds’ final decision.
Your satisfaction is important to us, and we are here to address any concerns that may arise during your experience on Prodds.
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